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Advice on how to communicate with Young People

Here are some useful points to consider when communicating with young people


  • Explain your service’s policy on confidentiality to the young person at the start of every consultation.
  • Listen to the young person.
  • Ask open ended questions.
  • Wait for the young person to open up. It’s essential to build trust with a younger patient if you’re to achieve a positive relationship.
  • Ensure the young person has the opportunity to ask questions.
  • Thank the young person for using the service and reinforce that you would be pleased to talk to them again.



  • Patronise or make assumptions – deal with the young person presented in front of you on the day that you chat to him or her.
  • Swamp young people with information. Explain why you’re giving them particular information or referring them on and ensure it is appropriate for their age.
  • Pressure the young person. Remember it’s their decision.
  • Try to act too cool. You’ll only alienate the young person.
  • Write in text talk.



If you have any concerns because you think that a child might be being abused and you want to talk to someone or ask someone to find out what is going on, you should contact:

New Hants Direct Telephone Number: 0300 300 0117

Hants Direct Telephone Number for Professionals: 0300 555 1381  

If this line is engaged you will be put through to an answerphone where you can leave your name and telephone number and someone will call you back as quickly as possible.