LiveZilla Live Help

Achievements

  • We have visited and evaluated 9 health services so far including GP surgeries, pharmacies, hospital and community services.
  • We have carried out 9 Mystery Shops and 9 Known shops and written feedback reports for each.
  • We have made recommendations of changes that we feel needs to be made so that the services reach You’re Welcome Accreditation.
  • So far – all services have reached You’re Welcome Standards.
  • We have represented the views of Island young people at NHS Clinical Summits and Pharmaceutical events.
  • We have advised health service Commissioners of young people’s needs and identified barriers that we feel young people come up against when accessing services.
  • We have developed a Check it Out IW website where services and professionals can access information about the You’re Welcome Quality Standards and download resources, and also a place where Island young people can access general health information and learn about the work of Check it Out.
  • We have developed an innovative concept of an Online Confidential 1 - 2 - 1 Live Chat Health Advice Service for all Island young people.
  • We have developed an APP that is free to download for all children & Young People and links back to the Website
  • We won the category of Improving Patient Access at the 2013 Annual NHS Awards evening.
  • We have organised our own Awards Ceremony event to present local services with their You’re Welcome Accreditation.